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Welcome to our website and marketing services! We're thrilled to embark on this digital journey with you. Here’s a friendly guide to ensure our collaboration sails smoothly:

 

Deposit and Payments:

Once we kick off your website project, a 50% deposit is required. This deposit is non-refundable as it covers the initial costs of our creative process. Upon completion of your website, the remaining balance will be due. It’s like booking a concert ticket for your brand’s performance – commitment is key!

 

Your Vision, Our Mission:

We’re here to bring your digital dreams to life. To ensure we hit the mark, please communicate any tweaks or changes you envision along the way. We’re all ears!

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Project Completion:

We will do our utmost to complete your project with the information provided to us. You commit to providing us with everything we need to produce your website in a timely manner, before we begin the build.  If we begin or complete the build and extra information or content is then provided, extra charges may be incurred.  Any delays caused by the client (you) which are outside of our control may mean the closing balance is invoiced and payment requested, in order that the 30 day grace period can begin.

 

Extra Features, Extra Charge:

Dreaming of additional functionalities or elements not discussed in our initial chat? No problem! Just note, these will incur additional charges. It’s a bit like customizing a car; the base model is fantastic, but those extra features will cost a bit more.

 

30-Day Grace Period:

After the final invoice, you will have a 30-day window to request any final adjustments, on the house. Consider this your digital test drive. After this 30 day period, any further work will incur a charge on a job-by-job basis.

 

Ownership and Hosting:

Once the project concludes and all payments are settled, the digital keys are yours. As with all webssites, you will need to pay hosting fees.  Wix starts at £10.50pcm at the time of writing, Shopify starts at £28pcm at the time of writing, but prices may vary.

 

Feasibility and Flexibility:

Our goal is to fulfill your website wishlist. However, sometimes the digital tools at our disposal have limitations. If a requested feature is not feasible within the chosen platform, or if bespoke coding beyond our initial scope is needed, we’ll discuss alternative solutions or additional costs.

 

Platform Limitations:

The digital world has its boundaries, and sometimes we must navigate within them. We’ll always aim for the moon with your design, but on rare occasions, we might have to settle for the stars due to platform constraints.

 

Commitment to Completion:

By placing your deposit, you’re not just investing in a website; you’re pledging to partner with us to cross the finish line together. You commit to ensuring you provide all necessary content (images, text, product details, etc.) in a timely and organized manner to avoid project delays.

 

Content Responsibility:

Your website needs to mirror your brand perfectly, which means you’re in charge of supplying the content. A smooth delivery from your end enables a swift creation on ours.

 

Sales and Conversions:

While we promise to pour our heart and skill into your project, the digital market is unpredictable. We can’t guarantee your audience will hit the 'buy' button, but we'll do our best to make your offerings as irresistible as possible.

 

We're on this journey together, and we're committed to making your digital presence as impactful as possible. Thank you for choosing us to bring your vision to life!

 

By proceeding with our services, you acknowledge and agree to these terms. Here's to a successful partnership and an outstanding online presence!

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Terms and Conditions – Simple Pro Website Package

Effective Date: 28 April 2025

These Terms and Conditions (“Terms”) govern the purchase and provision of the Simple Pro Website Package (“Package”) from Eccleshall Websites (“we”, “us”, or “our”) to the customer (“you” or “Client”). By purchasing the Package, you agree to these Terms.

1. Scope of Services

• The Simple Pro Package includes the creation of a two-page website.

• The website will be custom-built from scratch on the Wix platform by a human team member (not by automated AI systems).

• One (1) round of revision is included. Further revisions may be subject to additional charges.

• E-commerce functionality (e.g., online shop, payment gateways) is not included.

2. Payment Terms

• The total price for the Simple Pro Package is £395.

• Full payment must be made in advance to confirm your booking.

• Payments are non-refundable once work has commenced.

3. Timeline

• Work will commence upon receipt of payment and all necessary content (e.g., text, images, logos) from you.

• Completion is typically within 10 working days of receiving all required materials, although this is an estimate and not a guarantee.

• Delays in providing required content may result in delays in the final delivery.

4. Content and Materials

• You are responsible for supplying all website content (text, images, logos) in digital format.

• Content must be supplied within 14 days of payment.

• If content is not provided within this timeframe, we reserve the right to close the project and retain any payments made.

5. Revisions

• One (1) round of revision is included after the initial design submission.

• Revisions must be requested within 5 working days of receiving the draft.

• Any further changes beyond the single included revision will be charged at £45 per hour.

6. Post-Launch Support

• After the website goes live, you are responsible for managing and updating the website.

• Future updates can be requested and will be charged at £45 per hour, billed in 60-minute increments.

• We do not provide ongoing maintenance unless otherwise agreed separately.

7. Client Responsibilities

• You must ensure that all content supplied does not infringe on copyright or any third-party intellectual property rights.

• You must ensure that your website complies with any applicable legal requirements (such as privacy notices, accessibility obligations, or business disclosures).

8. Limitation of Liability

• We are not liable for loss of profits, loss of business, or any indirect or consequential loss.

• Our total liability under these Terms will not exceed the amount paid by you for the Package.

9. Intellectual Property

• Upon full payment, ownership of the final website design will be transferred to your own Wix account.

• We reserve the right to showcase the finished website in our portfolio or promotional materials.

10. Termination

• If you cancel after payment but before work has commenced, a refund minus a £75 administration fee may be issued.

• If work has commenced, no refunds will be given.

11. Governing Law

• These Terms shall be governed by and interpreted in accordance with the laws of England and Wales.

• Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.